At Safarnama, we strive to offer a smooth and satisfactory experience for all our members. The following outlines the terms and conditions regarding refunds:
Premium Membership Refunds: Refunds for premium memberships are only applicable in cases where:
The user is unable to access the services due to technical issues on Safarnama’s end (for example, website errors or malfunctioning features). ⚠️
The membership is canceled within 7 days from the date of purchase, provided the user has not utilized any premium services such as profile promotion, gallery uploads, or direct communication features. ⏳
Non-Refundable Services: The following services are non-refundable:
Any usage of premium services, including Profile Promotion, enhanced visibility, and chat or SMS services. 🚫
Any used credits, profile enhancements, or features that have been activated. ❌
Request Submission: To request a refund, users must contact Safarnama's support team at helpdesk@safarnama.co.in within 7 days of the purchase date. 📧
Refund Review: Each refund request will be reviewed individually. If the refund request meets the eligibility criteria, the refund will be credited within 7-10 business days. 🕒
Refund Method: Refunds will be issued to the same payment method used for the original transaction. Please note that processing fees or other charges may apply. 💳
Refunds will not be granted if:
The user has violated the platform’s terms and conditions, resulting in the termination of the membership. ⚖️
The user has used any paid services such as premium profile promotion or direct contact features before requesting a refund. 💬
The refund request is made after 7 days from the date of subscription or purchase. ⏰
The user has multiple active profiles or has been found guilty of fraudulent activity. 🕵️♂️
If Safarnama terminates a user’s account for violating terms and conditions, no refund will be issued for any unused period of a premium membership. ❌
Safarnama reserves the right to amend or modify this refund policy at any time. Users are encouraged to review the policy periodically to stay informed of any changes. 🔍
If you have any further questions or need assistance regarding refunds, please contact our support team at helpdesk@safarnama.co.in. 📞
